Skip to content
Delivery across Malaysia within 14 days · Easy returns & exchanges

Shipping & delivery

Every JOWEAR piece is checked by hand before it leaves us, packed in protective wrapping and sent with tracking. Here is everything you need to know about getting your order to your door.

Delivery time

  • Ready-to-wear pieces: delivered within 14 days of your order being confirmed.
  • Made-to-measure (Customize) pieces: each jacket is cut and stitched to your measurements after we confirm every detail with you. Production takes [X–Y] weeks, after which your jacket is shipped and delivered within 14 days.

Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping costs

  • Free delivery on orders over RM250.
  • Orders under RM250: a flat delivery fee of [RM XX], shown at checkout before you pay.
  • International delivery: [rates shown at checkout / please contact us for a quote].

Where we deliver

We deliver across Malaysia, including Sabah and Sarawak. [We also ship to selected international destinations — the available countries are shown at checkout.]

Tracking your order

As soon as your order ships, we send you an email with your tracking number. You can also see your order status any time under My account → Orders, or message us on WhatsApp with your order number.

International orders, duties and taxes

Orders shipped outside Malaysia may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are paid by the customer on delivery. We declare every parcel accurately and cannot mark orders as gifts.

If something goes wrong

  • Missed delivery: the courier will usually try again or leave a note. If a parcel is returned to us after failed delivery attempts, we will contact you to arrange re-delivery (additional shipping may apply).
  • Damaged parcel: if the packaging arrives visibly damaged, please take a photo before opening and contact us within 48 hours.
  • Delayed order: if your order has not arrived within 14 days (ready-to-wear), contact us and we will trace it with the courier.

Questions?

WhatsApp: +[YOUR NUMBER] · Email: [YOUR EMAIL]