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Delivery across Malaysia within 14 days · Easy returns & exchanges

Terms & Conditions

Last updated: [DATE]

These Terms & Conditions apply to every purchase made on thejowear.com (the “Website”). By placing an order you agree to them, so please read them carefully.

1. Who we are

  • Business name: [REGISTERED BUSINESS / COMPANY NAME] trading as JOWEAR
  • Registration number (SSM): [SSM NUMBER]
  • Business address: [FULL BUSINESS ADDRESS]
  • Email: [YOUR EMAIL]
  • Phone / WhatsApp: +[YOUR NUMBER]
  • Website: https://thejowear.com

2. Products

We describe and photograph our products as accurately as we can. Leather is a natural material: small differences in grain, texture and shade between pieces, and from photos shown on screen, are normal and are not defects. Measurements given on product pages may vary slightly due to handmade production.

3. Prices and currency

  • Prices are shown in the store currency and include all applicable taxes. Delivery charges, if any, are shown at checkout before you pay.
  • The currency selector on the Website shows approximate converted prices for reference only. You are always charged in the store currency shown at checkout; your bank may apply its own exchange rate or fees.
  • If a product is listed at an obviously wrong price because of an error, we will contact you before dispatch and you may cancel for a full refund.

4. Placing an order

Before you confirm your order, the checkout page lets you review your items, size, delivery details and total price and correct any mistakes. After you pay, you receive an order confirmation email. A contract between you and us is formed when we send that confirmation. We may decline or cancel an order if a product is unavailable, if we suspect fraud, or if there is an error in the listing; in that case you receive a full refund.

5. Payment

Payment is taken at checkout through our secure payment partners ([Fiuu, GrabPay, ShopeePay, cards and others shown at checkout]). We do not store your full card details.

6. Made-to-measure (Customize) orders

  • After you place a custom order, we contact you to confirm your measurements, materials and design details. Production starts only after you confirm.
  • The price shown on the Customize page is a starting price. If your choices change the final price, we tell you before production and you may cancel for a full refund.
  • Once production has started, the order cannot be cancelled for a change of mind. Faults and errors on our side are covered under our Returns & Exchanges policy.

7. Delivery

Delivery times, costs and areas are set out on our Shipping & Delivery page. Risk in the goods passes to you when they are delivered to the address you gave us.

8. Returns, exchanges and faulty goods

You may return or exchange eligible items within 30 days of delivery as described in our Returns & Exchanges policy. Nothing in these Terms limits your rights under the Consumer Protection Act 1999 or other Malaysian consumer law.

9. Intellectual property

All content on the Website — including the JOWEAR name and logo, designs, photos and text — belongs to us or our licensors and may not be copied or used without our written permission.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control (such as courier disruptions, natural disasters or customs delays). Our total liability for any order is limited to the amount you paid for it. This does not exclude liability that cannot be excluded by law.

11. Privacy

We handle your personal data as described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version on the Website when you place your order applies to that order.

13. Governing law

These Terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia, without affecting any right you have to bring a claim before the Tribunal for Consumer Claims Malaysia.

14. Contact

Questions about these Terms? Email [YOUR EMAIL] or WhatsApp +[YOUR NUMBER].