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Delivery across Malaysia within 14 days · Easy returns & exchanges

Returns & exchanges

We want you to love your jacket. If the size or style isn’t right, you can return or exchange it within 30 days of delivery.

What can be returned

Ready-to-wear items can be returned or exchanged within 30 days of delivery if they are:

  • unworn, unwashed and unaltered;
  • in their original condition, with all tags attached;
  • returned with the original packaging (dust bag, hanger and accessories, if included).

Please try your jacket on indoors over light clothing. Items that show signs of wear, perfume, makeup, smoke or pet hair cannot be accepted.

Made-to-measure (Customize) orders

Made-to-measure jackets are cut specifically for you, so they cannot be returned for a change of mind. If your jacket does not match the measurements and options you confirmed with us, or has a manufacturing fault, we will alter, remake or refund it — please contact us within 7 days of delivery.

Exchanges

Need a different size or colour? We are happy to exchange your item, subject to availability. Once we receive your return, we send the new item out. [The return shipping is at your cost; we cover delivery of the replacement. / We cover both ways for your first exchange.]

How to return or exchange

  1. Message us on WhatsApp or email [YOUR EMAIL] with your order number, the item, and whether you want a refund or an exchange.
  2. We reply with the return address and instructions within 1–2 business days.
  3. Pack the item securely in its original packaging and send it with a tracked service. Please keep your tracking number.

Refunds

  • Once your return arrives and passes inspection, we refund you within 14 days to your original payment method.
  • Original delivery fees are refunded only if the item was faulty or we sent the wrong item.
  • Your bank or payment provider may take a few extra business days to show the refund.

Faulty or wrong items

If your item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free return and send a replacement or give a full refund, including delivery costs. This does not affect your statutory rights under Malaysian consumer law.

Items that cannot be returned

  • Made-to-measure or personalised items (except for faults or our errors, see above);
  • Items that have been worn, altered or damaged after delivery;
  • Gift cards; leather care products that have been opened.